If your CSRs are fumbling to answer basic customer inquiries, or worse yet, transferring simple calls to a help desk, they need this broadband training. The course covers everything from bits and bytes to packetization and includes a fun, lively demonstration of the latest gadgets and gizmos your customers are connecting to your broadband network.

Specifically designed for the management team, attendees learn how to become more effective and efficient leaders. Managers learn to delegate, communicate, confront, coach, document and get the most out of their teams. We also review the top legal requirements managers must observe.

Targeted at CSRs, we turn order takers into sales reps and transform customer service operations into revenue centers.

A five-step protocol for premise visits, plus tips on increasing customer satisfaction.

A thorough breakdown of financial terms and processes for telecom providers, underscoring the difference between regulated and deregulated lines of business. Participants learn how the telco makes money. They are trained to read and understand operating statements, balance sheets, cash flow statements, budgets and more.

From cellular to Wi-Max, attendees learn the technologies, regulations, CPE, players, customer applications and impacts on the local telecom provider.