Nothing demonstrates your company’s commitment to staff development more than training. Cronin Com’s on-site training programs are the most effective and efficient way to bring out the best in your employees. We’ve educated thousands of telecom employees across the United States and excel at turning complex telecom issues – from technology to regulation – into easy-to-understand terms and explanations. After completing our training, employees are excited to demonstrate their new skills.

Cronin Com trainers are all senior-level consultants in addition to being lively presenters. The following one-day courses have been developed exclusively for telecom providers. Each course can be condensed into short tutorials or combined to customize a new training session for your company.

Board of Directors' Training
Regulatory changes, technology and increasing competition in the marketplace are important considerations for your board's decisions. We will train and prepare your new and experienced directors so they have the proper knowledge to successfully lead your organization. Cronin will also facilitate board planning sessions and ensure your business plan is integrated throughout the organization.
Management & Supervision
Specifically designed for the management team, attendees learn how to become more effective and efficient leaders. Managers learn to delegate, communicate, confront, coach, document and get the most out of their teams. We also review the top legal requirements managers must observe.
Customer Service for Install & Repair Technicians
A five-step protocol for premise visits, plus tips on increasing customer satisfaction.
Wow ‘Em Service & Sales
Targeted at CSRs, we turn order takers into sales reps and transform customer service operations into revenue centers.
Subscription Video
An A to Z guide on the subscription video business, including customer service, CPE, selling video, bundling video, providing tech support, the financial metrics of video, technical terms and more.
Finance for Non-Financial Managers
A thorough breakdown of financial terms and processes for telecom providers, underscoring the difference between regulated and deregulated lines of business. Participants learn how the telco makes money. They are trained to read and understand operating statements, balance sheets, cash flow statements, budgets and more.
Broadband Certification
If your CSRs are fumbling to answer basic customer inquiries, or worse yet, transferring simple calls to a help desk, they need this broadband training. The course covers everything from bits and bytes to packetization and includes a fun, lively demonstration of the latest gadgets and gizmos your customers are connecting to your broadband network.
CSR Certification Online Training
We've developed an online version of our popular training to make it easy for your entire team of CSRs to become certified through a series of 45-minute live webinars. Learn more
All Things Wireless
From cellular to Wi-Max, attendees learn the technologies, regulations, CPE, players, customer applications and impacts on the local telecom provider.
 
Click here to contact us to learn more about our training and education programs.